FAQ

Please allow 5–10 business days for order processing before shipment. During new releases, restocks, promotional periods, or holidays, processing times may be extended.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take 24–72 hours to update after your shipping confirmation has been sent. Carrier delays may occasionally occur and are outside of our control.

Not always.

Apparel is processed and shipped by JTMMMP.

Accessories are produced specifically for each customer after an order is placed and are fulfilled by one of our trusted manufacturing partners. As a result, accessories may ship separately from apparel and may arrive at different times.

Accessories are made to order and are not stocked or shipped directly by JTMMMP.

Please allow 2–4 weeks for production and fulfillment before shipment. Shipping times may vary depending on the product, destination, and carrier.

Ordering made-to-order accessories allows us to reduce waste and produce items only when they are needed.

All sales are final.

We do not accept returns, exchanges, or cancellations unless an item arrives damaged, defective, or the incorrect product was received.

If there is an issue with your order, please contact us within 7 days of delivery.

If your order arrives damaged or incorrect, please email us within 7 days of delivery with:

● Your order number

● A description of the issue

● Clear photos of the item and packaging

We’ll review your claim and work toward an appropriate resolution.

Orders begin processing shortly after they are placed.

Because of this, we cannot guarantee order cancellations, address changes, or modifications once an order has been submitted.

Please review your order carefully before completing checkout.

International shipping availability depends on your location.

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

If your order has not yet shipped, contact us as soon as possible.

Once an order has been shipped, JTMMMP is unable to reroute or recover packages sent to an incorrectly entered address.

Please first check with household members, neighbors, or your local carrier.

If tracking shows your package as delivered, JTMMMP is not responsible for lost or stolen packages after delivery has been confirmed by the shipping carrier.

Some products may return, while others are released in limited quantities and may never be restocked.

The best way to stay informed is by subscribing to our email list and following JTMMMP on social media.

For all customer support inquiries, please contact us through the contact form on our website or by emailing our customer support team.

Please include your order number whenever applicable to help us assist you more efficiently.